GENERAL QUESTIONS
You can reach out to our 24/7 support team via email or live chat for any assistance you may need.
If you receive a damaged or incorrect product, please contact us immediately and we will arrange for a replacement or refund.
SHIPPING INFORMATION
Depending on the item(s) you purchase on valortraders.store the location to which the item(s) will be delivered, overseas shipping methods will be available. We offer free worldwide shipping.
Yes and we provide free worldwide shipping.
Shipping time varies by location & customs clearance on your country. It usually takes just 10 days, 15-25 days is the maximum timeframe.
These are our estimates for Free Shipping Method:
Location | *Estimated Shipping Time |
United States | 2-3 business days |
Canada, Europe | 2-3 business days |
Australia, New Zealand | 2-3 business days |
Mexico, Central America, South America | 2-3 business days |
*This doesn’t include our 4-7 business days order processing time.
We ship only on business days. Business days are from Monday to Friday, excluding holidays. Any order placed after 12 P.M. ET will be processed the following business day. Due to a high volume period, your order may take longer than anticipated.
For remote locations, please add an additional 2-5 business day to each shipping method’s expected delivery time.
Shipping time varies by location & custom clearance on your country. It usually takes just 10 days, 15-25 days is the maximum timeframe.
These are our estimates for Free Shipping Method:
Location | *Estimated Shipping Time |
United States | 2-3 business days |
Canada, Europe | 2-3 business days |
Australia, New Zealand | 2-3 business days |
Mexico, Central America, South America | 2-3 business days |
*This doesn’t include our 1 business days order processing time.
In rare instances, international orders may incur customs fees or import duties, depending on your country’s regulations. These charges are the buyer’s responsibility and are not included in our shipping costs. Please check with your local customs office for more information or reach out to our customer support.
ORDERS & RETURNS
Browse through our products by clicking on the product photo or name to see more detailed information. Once you’ve selected the specifications and quantity you want, add the item to your cart and proceed to checkout.
At checkout, you’ll be prompted to provide your delivery address and other necessary details. If you need to update or add a new delivery address, simply click ‘Add a new address’ or ‘Edit this address’ as needed. Before placing your order, carefully review all the details. Once confirmed, you’ll be taken to the secure payment page to complete your purchase.
Send a cancellation request on our contact page, start a live chat or send us a message on any social media channel. Note: You can only cancel orders within a 15 minute timeframe.
We ship only on business days. Business days are from Monday to Friday, excluding holidays. Any order placed after 12 P.M. ET will be processed the following business day. Due to a high volume period, your order may take longer than anticipated.
For remote locations, please add an additional 2-5 business day to each shipping method’s expected delivery time.
Shipping time varies by location & custom clearance on your country. It usually takes just 10 days, 15-25 days is the maximum timeframe.
These are our estimates for Free Shipping Method:
Location | *Estimated Shipping Time |
United States | 15-25 business days |
Canada, Europe | 15-25 business days |
Australia, New Zealand | 15-25 business days |
Mexico, Central America, South America | 20-25 business days |
*This doesn’t include our 4-7 business days order processing time.
Once your order is shipped, you will receive a confirmation email with a tracking number. You can also track your order through the order tracker of the website.
IWe only offer returns if the goods you received are damage. If your not satisfied about the product you receive you can reach out to us, so we can find a solution.
PAYMENT INFORMATION
We currently only accept WIRE transfers. We’ll soon be accepting credit and debit cards.
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